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30 DAY RETURNS
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Delivery & Return
Delivery Information
Free parcel tracking is included with all delivery options.
ROYAL MAIL
- United Kingdom - Royal Mail Tracked 48: £2.50 (2 - 3 Working Days)
- United Kingdom - Royal Mail Tracked 24: £4.00 (1 Working Day)*
ROYAL MAIL CUT OFF TIMES
Items ordered before 12pm will be despatched the same working day Monday to Friday for our Royal Mail services. Please note Tracked 48 is a 2 to 3 working day service. Royal Mail Tracked 24 is a 1 to 2 working day service. Items ordered after 1:00 pm on a Friday or over the weekend will be despatched on the next working day. Please note: we do not ship on any Bank Holiday days.
RETURNS
UK Free Returns Click here
If you would like to return your order once it has been received for a refund or exchange, simply return your item(s) within 30 days of receipt and enclose a note with your order number.
Attach the Royal Mail returns label to the outer packaging of the parcel and drop it into an official UK Post Office. Please ensure that you obtain proof of postage. Please note that this service does not include insurance to the value of the goods. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Fragranza UK. Any items that are being returned to Fragranza UK need to be in there original packaging (i.e within the box that was delivered to you).
For reasons of hygiene and safety, we cannot refund or exchange cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.
DAMAGED IN TRANSIT
If your item arrives damaged, reach out to us within 7 days of the delivered date, so we can address the issue and resolve for you. In case of damaged item we would need proof of damaged (pictures of damaged item).
All fragrance must be returned unopened and in a fit condition unless otherwise agreed.